SHIPPING AND RETURNS
Shipping and Returns
Shipping: We are working in collaboration with DHL to offer you the best shipping options. We will soon update this section with specific shipping times and prices for different geographical areas. Shipping is free for countries within the European Union. For areas such as Ceuta, Melilla, the Canary Islands and outside the European Union, please contact us for shipping details.
Returns and Exchanges At Berbier, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you have 14 days from the date of receipt of the order to request an exchange or return.
Conditions for Exchanges and Returns Purchase Receipt: It is essential to present the original purchase receipt. Product Condition: The product must be in perfect condition, unused, without stains, odors or any other condition that prevents it from being sold as new, and must have the original labels. Refund: The refund will be made in the same payment method used for the purchase.
Returns Procedure Items purchased from Berbier must be returned at the customer's expense. Please ensure that the products are in perfect condition and unused, free of damage, stains, odors or any condition that prevents them from being sold as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days of receipt of the shipment, in order to receive a refund.
Steps to Return an Order Secure Packaging: Items that the customer wishes to return must be sent in a secure package. Return Management: Manage your return through the following link: DHL. Refund: The refund will be made to the payment method used to make the purchase within a maximum period of 7 working days from when the item arrives at our warehouse. Please note that we cannot refund the cost of the original shipment outside of Europe, except for orders that are defective or incorrectly shipped by us.
Additional Conditions for Sale Items: For any item purchased on sale, the total refund will be the same as the purchase price, taking into account that the shipping cost will be subtracted, which will depend on each geographic location. Items Not Purchased on Our Website: We will not accept returns of Berbier items that have not been purchased through www.berbier.es .
Warranty All our watches are guaranteed for a period of two (2) years from the date of purchase against any manufacturing defects. This warranty covers only manufacturing defects in the watch components (movement, case and crystal) and workmanship under normal conditions of use. It does not cover damage caused by improper use, negligence, accident, tampering by unauthorized personnel, cosmetic damage, normal wear and tear of the battery, strap or clasp, or loss or theft of the product.
To make use of the warranty, the customer must send us the serial number of the watch and their BERBIER ID. Please contact our customer service via berbierinfo@gmail.com, providing the order number, a detailed description of the problem and, if possible, photographs of the defective product. We will evaluate the product and, if the defect is covered by the warranty, we will repair or replace the watch at no cost to you. Manage your warranty via the following link: Warranty.
Shipping and Returns
Shipping: We are working in collaboration with DHL to offer you the best shipping options. We will soon update this section with specific shipping times and prices for different geographical areas. Shipping is free for countries within the European Union. For areas such as Ceuta, Melilla, Canary Islands, and outside the EU, please consult us for shipping details.
Returns and Exchanges At Berbier, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you have 14 days from the date of receipt of your order to request an exchange or return.
Conditions for Exchanges and Returns Purchase Receipt: It is essential to present the original purchase receipt. Product Condition: The product must be in perfect condition, unused, without stains, odors, or any other condition that prevents its sale as new, and must have the original tags. Refund: The refund will be made using the same payment method used for the purchase.
Return Procedure Items purchased at Berbier must be returned at the customer's expense. Ensure that the products are in perfect condition and unused, free of deterioration, stains, odors, or any condition that prevents their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days of
receiving the shipment, to receive a refund.
Steps to Return an Order Secure Packaging: Items to be returned by the customer must be sent in secure packaging. Return Management: Manage your return through the following link: DHL. Refund: The refund will be made using the payment method employed for the purchase within a maximum period of 7 business days from when the item reaches our warehouse. Please note that we cannot refund the original shipping cost outside of Europe, except for defective or incorrectly shipped orders.
Additional Conditions Sale Items: For any item purchased on sale, the total refund will be the same as the purchase price, taking into account that the shipping price, which will depend on each geographical location, will be deducted. Items Not Purchased on Our Website: We will not accept returns of Berbier items that were not purchased through www.berbier.es.
Warranty All our watches are guaranteed for a period of two (2) years from the date of purchase against any manufacturing defects. This warranty covers only manufacturing defects in the watch components (movement, case, and crystal) and workmanship under normal use conditions. It does not cover damage caused by improper use, negligence, accident, unauthorized handling, cosmetic damage, normal wear and tear of the battery, strap, or clasp, nor loss or theft of the product.
To use the warranty, the customer must send us the watch's serial number and their BERBIER ID. Contact our customer service at berbierinfo@gmail.com, providing the order number, a detailed description of the problem, and, if possible, photographs of the defective product. We will evaluate the product and, if the defect is covered by the warranty, repair or replace the watch at no cost to you. Manage your warranty through the following link: Warranty
